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FAQ

Contact Us

 

If you don't find the answer to your question on this page, please contact our customer service girls: cheryl & natalie. it typically takes 1-2 business days to reply :) they are sweet and cute as can be.... they will help you out!

 

If you have any discrepancies about the products you received or charges on your card please contact us immediately so that we may assist you! We suggest contacting us before your financial institution. Once your financial institution is contacted it is out of our hands and could take up to 75 days to resolve.

 

heretohelp@intuitionbackgrounds.com

Estimated Shipping Time

All backdrops and floors are printed to order.

You can expect your order to arrive in::

1 week for all canvas, poly, dreamweave, ulta pro

1-2 weeks for fabrics and fleece

1-2 weeks for mat flooring

*please allow an additional 1-2 weeks for all international orders*

RUSH SHIPPING

If you would like to rush ship your order, we do have that option for you.

Just click on the link below, or search for "rush shipping" .

Once you have added the rush shipping option to your cart, you can make a note of when your need by date is.

We will note that and reach out if there will be any problems getting it to you by then.

you may also reach out to customer service with any questions :heretohelp@intuitionbackgrounds.com

RUSH SHIPPING

Material Descriptions

HELP!! I CAN'T DECIDE WHICH MATERIAL TO ORDER MY DROP ON! here are the differences, pros and cons for you. They are all excellent quality, so you can't go wrong!

***PLEASE NOTE*** : Due to proper packaging for shipment, we are unable to ship backdrops with mat floors. They will arrive to you separately.

 

  Fleece fabric backdrops     

Ulta Pro, Large Canvas, Mat Floor Shipping

***INTERNATIONAL ORDERS:: due to fluctuation in shipping costs between countries, please send us an email to: heretohelp@intuitionbackgrounds.com to get a quote on shipping costs especially on larger products that are 8ft and above. if your order is placed online without a quote being given you may receive an invoice for additional shipping

 

-please ship large format backdrops to your business address. if shipped residential, there may be additional shipping charges.

 

RUSH SHIPPING

If you would like to rush ship your backdrop, please add this to your cart:

RUSH FEE PRODUCT

and be sure to make a note of the date you need to have your order delivered by.

Garage Sale

Garage Sale items are final sale and non-refundable. If you have any questions or concerns, please email us at: heretohelp@intuitionbackgrounds.com and we would love to help!

Items labeled "stock"are already printed, therefore they will ship quicker than items labeled "deal". "Deal" items must be printed and will take a bit longer to ship.

We cannot provide a cart hold, so we suggest checking out as quickly as possible and going back for more. We can combine orders and refund all extra shipping costs, but you must contact our customer service team at heretohelp@intuitionbackgrounds.com for us to do that :)

 

**PLEASE NOTE: all sale items are exclude from discount codes**

Returns/Exchanges/Cancellations

CANCELLATIONS ARE NOT ACCEPTED. Once an order is placed it’s automatically sent to our production team. This allows us to keep orders moving quickly and efficiently for quick turn times. Unfortunately, we are not able to halt the system for cancellations. 

We recommend checking your product as soon as it arrives. You have 72 hours after delivery to contact our customer service team with any issues with your order, this includes damaged and/or missing items. If the product is damaged during shipping and there is a signed statement from the shipping company that it was received in good condition, this will void any ability to file a claim with the shipping carrier. Images of damaged merchandise, packaging and shipping label need to accompany client notification to customer service for further review.

If you have changed your mind about your purchase and would like to return for store credit, there is a 25% restocking fee that will apply. You will be responsible for paying the shipping costs for returning the undamaged item.

Please email us at heretohelp@intuitionbackgrounds.com to initiate a return.

Any canvas or ulta pro drops 8ft or larger are not eligible for a return.

**Please Note**

In-use photos that we have on our website may be edited by the photographers and are there to give a general idea of what the design will look like in-use. Colors on in-use images will vary due to the photographers editing and props they used that we do not provide.

 

Combining Orders

We do not allow adjustments or combination of orders after an order has been in processing for 24 hours. If you have ordered within the 24 hour limit, please email us at heretohelp@intuitionbackgrounds.com and we would love to help!

Size Recommendation

What size is best for newborns?

The 60x44 and 60x50 size is perfect for the newborns.

 

 To-Go Packs were designed with newborns in mind and are absolutely perfect for down shots . It is a pack of 6 smaller sized backdrops printed on our dream weave material. There are 2 size options available 3x2.5 and 4x3.

 

 3x2.5 in use

 

 4x3 in use

 

 

What size is best for toddlers or cake smash?

When getting into the toddlers and smaller children, most go with a 76x60 or 78x56 size.

 

 

What size is best for multiple kiddos?

I would suggest the medium 76x60, 78x56 8x8 or 9x7! Any more children than that, you will probably need to check into our larger sizes.

here is a 76x60 with 3 children

 

 

What size is best for adults, family and fine art portraits?

We suggest our larger sizes 9x7 and up. the larger sizes are only available in our Canvas, Ulta Pro and Fabric materials. Our sizes are listed as WxH so be sure to keep that in mind when considering the size you need!

 

 

 

 

 8x15 canvas backdrops hanging:

 

 

Ft/Centimeter Conversion

Poly / Dream Weave

60x44 inches = 152.4 x 111.76 cm

60x60 inches = 152.4 x 152.4 cm

76x60 inches = 193.04 x 152.4 cm

Canvas

60x44 inches = 152.4 x 111.76 cm

60x60 inches = 152.4 x 152.4 cm

76x60 inches = 193.04 x 152.4 cm

8x8 ft = 243.84 x 243.84 cm

10x8 ft = 304.8 x 243.84 cm

10x10 ft = 304.8 x 304.8 cm

Fabric

60x50 inches = 152.4 x 127 cm

78x56 inches = 198.12 x 142.24 cm

8x8 ft = 243.84 x 243.84 cm

10x8 ft = 304.8 x 243.84 cm

10x10 ft = 304.8 x 304.8 cm

Ulta Pro

6x5 ft = 182.88 x 152.4 cm

9x7 ft = 274.32 x 213.36 cm

10x8 ft = 304.8 x 243.84 cm

Mat Floor

5x4 ft = 152.4 x 121.92 cm

5x5 ft = 152.4 x 152.4 cm

7x5 ft = 213.36 x 152.4 cm

10x5 ft = 304.8 x 152.4 cm

8x8 ft = 243.84 x 243.84 cm

10x8 ft = 304.8 x 243.84 cm

Custom Orders

Do you do custom orders/prints?

I sure do..and I love assignments...so YES! :)

Can I get a horizontal printed as a vertical?

Yes, you can! just contact us immediately when ordering, and please make a note when you are going through checkout. some designs may need to be specially cropped to make this adjustment.

 

MyDrops is another custom option we have available! click the link below to learn more!

MyDrops Custom Backdrop

Size Variations

Due to variations in sizes and materials from our suppliers, it is not uncommon for backdrops and flooring to not be EXACT to the inch. Expect slight variations in sizes due to cuts, materials, etc.

These are minor differences and will not affect your photography.

Color Variation

Color may vary slightly depending on material. If you are planning to use the same design together, we recommend ordering the same material to ensure a perfect match.

When ordering creams we do recommend our canvas material

Reward Points

How do I redeem my rewards points?

There's a button at the bottom of our website labeled "intuition bucks" you can click this anytime to get your reward points and discount code!

If you have any questions, you can always reach out!

Copyright Information

PLEASE NOTE

All of our backdrops and floors are copyrighted under Intuition Backgrounds INC. They may not be duplicated, used in digital backdrops, or copied in any form, without written consent from Intuition Backgrounds Inc. If you decide to do so, legal action will be taken.

SMS Terms of Service

Intuition Messaging Terms & Conditions

Effective Date: February 01, 2022

 

This SMS message program is a service of Intuition. By providing your cell phone number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., SMS/MMS cart reminders, sale notices, etc) from Intuition. These messages include text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. You give Intuition permission to send text messages to the enrolled cell phone number through your wireless phone carrier, unless and until you end permission per these Terms & Conditions. Consent to receive automated marketing text messages is not a condition of any purchase. Message & data rates may apply.

 

Message frequency may vary. Intuition reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Intuition also reserves the right to change the short code or phone number from which messages are sent and we will notify you if we do so.

 

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Intuition, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

 

By enrolling in the Intuition messaging program, you also agree to these messaging terms & conditions (“Messaging Terms”), our Intuition Terms of Use and Intuition Privacy Policy.

 

Cancellation

Text the keyword STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message to cancel. After texting STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT to the telephone number, long code, or short code that sends you our initial confirmation message you will receive one additional message confirming that your request has been processed. If you change your preferences, it may take up to 48 hours for it to take effect. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, STOPALL, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that Intuition and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Intuition through any other programs you have joined until you separately unsubscribe from those programs.

 

Help or Support

Text the keyword HELP to the telephone number, long code, or short code that sends you our initial confirmation message to receive a text with information on how to unsubscribe.

 

No Warranty

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT THE MESSAGING PROGRAM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

 

Limitation of Liability

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE THAT IN NO EVENT SHALL EITHER OF Intuition OR ANY PARTY ACTING ON BEHALF OF Intuition BE LIABLE FOR: (A) ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AGGREGATE AMOUNT EXCEEDING THE GREATER OF THE AMOUNT YOU PAID TO Intuition HEREUNDER OR $100.00; OR (B) ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR ANY OTHER DAMAGES. YOU AGREE EVEN IF Intuition HAS BEEN TOLD OF POSSIBLE DAMAGE OR LOSS ARISING OR RESULTING FROM OR IN ANY WAY RELATING TO YOUR USE OF THE Intuition MESSAGING PROGRAM. Intuition AND ITS REPRESENTATIVES ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO DELAYS OR NON-DELIVERY IN THE TRANSMISSION OF MESSAGES.

 

Indemnity

To the maximum extent allowed by applicable law, you agree to indemnify, defend and hold harmless Intuition, its directors, officers, employees, servants, agents, representatives, independent contractors and affiliates from and against any and all claims, damages, liabilities, actions, causes of action, costs, expenses, including reasonable attorneys’ fees, judgments or penalties of any kind or nature arising from or in relation to the these Messaging Terms or your receipt of text messages from Intuition or its service providers.

 

Dispute Resolution

General. Any dispute or claim arising out of or in any way related to these Messaging Terms or your receipt of text messages from Intuition or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a dispute or claim arises will be resolved by binding arbitration. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND Intuition ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY ARBITRATION.

Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Intuition to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.

Arbitrator. Any arbitration between you and Intuition will be governed by the JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

No Class Actions. YOU AND Intuition AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Intuition agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. You agree that, by agreeing to these Messaging Terms, you and Intuition are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.

No Class Actions. YOU AND Intuition AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Intuition agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Intuition makes any future change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to Intuition’s contact information provided in the “Contact Us” section below, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Intuition.

Enforceability. If any provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

Changes to the Messaging Terms

We reserve the right to change these Messaging Terms or cancel the messaging program at any time. By using and accepting messages from Intuition after we make changes to the Messaging Terms, you are accepting the Messaging Terms with those changes. Please check these Messaging Terms regularly.

 

Entire Agreement/Severability

These Messaging Terms, together with any amendments and any additional agreements you may enter into with us in connection herewith, will constitute the entire agreement between you and Intuition concerning the Messaging Program.

 

International Orders

All prices are in USD. Foreign exchange rates will apply at your bank or credit card. Please contact them for more information on the current exchange rate.

The customer is responsible for paying any import costs to the shipping carrier such as duties, import taxes, or brokerage/disbursement fees upon delivery.

NOTE TO YOU:::  it is very important to me that you love every single item that you get from us.... and i am truly grateful for your business. thank you so much!!

xoxo, becky